Frequently Asked Questions
Everything you need to know about your MALO experience.
What are your standard shipping times?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a full refund.
Are your products sustainably sourced?
At MALO, we are committed to ethical production. We work closely with our suppliers to ensure all materials meet our high standards for quality and environmental responsibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
Do you offer a warranty on your items?
Yes, all MALO products come with a one-year limited warranty covering manufacturing defects. Please contact our support team if you encounter any issues.