Returns & Exchanges
At MALO, we prioritize your satisfaction and offer a seamless 30-day return window for all items in their original condition. We aim to make the exchange process as effortless as your initial purchase experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the products in their original packaging, ensuring all tags are attached and the items are unworn.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing